Cookie & Local Storage Policy
Last updated: 16 July 2026
This policy explains how Loadout, operated by IWG-IT ("we", "us"), uses cookies and similar browser storage on loadout.be and its venue subdomains. It should be read together with our Privacy Policy.
The short version
Loadout uses only strictly necessary (functional) storage. We do not use analytics, advertising, profiling or third-party tracking cookies, and we do not sell or share your data with advertisers. Because we set no non-essential cookies, there is nothing optional to switch off — the storage below is required for the site to work and to keep you signed in.
What we store, and why
We use your browser's local storage (not traditional cookies) to run the service. These values stay on your device and are read by the app; they are not sent to third parties.
- loadout.token / loadout.player — keep you signed in to your player account and cache your profile. Cleared on sign-out.
- loadout.op.token — keeps venue operators, staff and marshals signed in to the operator console.
- loadout.lang — remembers your language (English, Dutch, French or German).
- loadout.tenant / loadout.marshal.tenant — remember which venue/operator you are currently viewing or working for.
- loadout.cookie-consent — records that you have seen this notice, so we don't show the banner again.
These are essential to provide a service you actively requested (signing in, booking, running games), so under the ePrivacy rules they do not require prior consent — but we tell you about them here for transparency.
Third-party services
Some pages load content from third parties. These providers may see your IP address and set their own cookies under their own policies:
- Stripe — when you pay for a booking online, you are taken to Stripe's secure hosted checkout to enter your card details. Stripe sets its own cookies on its own domain to process the payment and prevent fraud. We never receive or store your full card number. See Stripe's cookie policy.
- OpenStreetMap — venue maps load map tiles directly from OpenStreetMap in your browser, which means OpenStreetMap can see your IP address when a map is shown. It is used only to display maps and does not track you for advertising. See the OSM Foundation privacy policy.
Managing storage
You can clear Loadout's local storage at any time from your browser settings (clearing site data for loadout.be), or by signing out. Blocking essential storage will stop you from staying signed in and may break booking and other features.
Changes
If we ever introduce optional cookies (for example analytics), we will update this policy and add a proper consent choice before enabling them.
Questions? Contact us at privacy@loadout.be.